For the safety of our staff and your dog, all dogs must have the appropriate vaccinations and ID tags. Active Dogs is not responsible for any fines due to a dog not having proper identification.
If a client needs to cancel or reschedule any overnight sitting, they must notify Active Dogs at least 3 days prior to the start date. If notification is received within the 3 days a 50% cancellation fee will be charged.
For cancellation of dog walks or drop in visits, we request notice of at least 12 hours. If notification is received within 12 hours, a 50% cancellation fee will be charged.
Our cancellation policy allows us to efficiently serve as many clients as possible.
Please be respectful of our staff and keep communication to normal business hours. Exceptions can be made for special circumstances or emergencies.